Customer Success Manager

Crusoe is an AI infrastructure company dedicated to accelerating energy and intelligence. They are looking for a Customer Success Manager to ensure clients maximize the value of their AI solutions, providing technical guidance and fostering strong customer relationships.

Responsibilities:

• Develop and maintain strong customer relationships, understanding their business needs and technical requirements
• Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions
• Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment
• Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients
• Deliver training sessions and workshops to customers on the use and benefits of our products and services
• Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention