National Repairs Project Manager

North American Signs, Inc. is seeking a National Repairs Project Manager to coordinate repair activities for assigned work orders across the United States and its territories. This role involves managing repair/warranty/retrofit projects, communicating with subcontractors, and ensuring compliance with company standards.

Responsibilities:

• Coordinate all aspects of a repair/warranty/retrofit projects to achieve timely resolution
• Clearly communicate, via written and verbal means, the project’s scope, expectations & requirements to vendors
• Maintain a good understanding of sign construction and standards in order to troubleshoot and resolve a wide range of sign problems
• Establish a basic understanding of electrical circuits to facilitate acquisition of appropriate circuit diagnostics
• Obtain estimates for labor and material, prepare customer proposals and receive their approval
• Escalate complex problems to the supervisor or senior PM responsible for the tradename account
• Log project status and track project information in the .NAS database & on client websites
• Manage multiple projects simultaneously
• Provide prompt and accurate billing & closeout for completed projects
• Commit to 24-hour communication for emergency resolution when on call
• Maintain cooperative working relationships with clients, vendors and internal associates
• Maintain a professional demeanor when handling complaints from angry or unreasonable internal or external clients and vendors

Requirements:

• Coordinate all aspects of a repair/warranty/retrofit projects to achieve timely resolution
• Clearly communicate, via written and verbal means, the project's scope, expectations & requirements to vendors
• Maintain a good understanding of sign construction and standards in order to troubleshoot and resolve a wide range of sign problems
• Establish a basic understanding of electrical circuits to facilitate acquisition of appropriate circuit diagnostics
• Obtain estimates for labor and material, prepare customer proposals and receive their approval
• Escalate complex problems to the supervisor or senior PM responsible for the tradename account
• Log project status and track project information in the .NAS database & on client websites
• Manage multiple projects simultaneously
• Provide prompt and accurate billing & closeout for completed projects
• Commit to 24-hour communication for emergency resolution when on call
• Maintain cooperative working relationships with clients, vendors and internal associates
• Maintain a professional demeanor when handling complaints from angry or unreasonable internal or external clients and vendors
• Proficiency with Microsoft Office, specifically Word, Excel and Outlook
• Ability to multi-task
• Organized
• Strong oral and written communications
• Efficient typing skills – >30 words per min
• Problem solving
• Detail oriented
• High School diploma or GED required
• College degree preferred