Customer Success Manager

Quisitive is a leading global Microsoft partner focused on cloud transformation and cybersecurity, seeking a Customer Success Manager to join their Managed Services team. The role involves managing client relationships, ensuring customer satisfaction, and driving account growth through effective delivery of Quisitive's solutions.

Responsibilities:

• Being the “Voice of the Customer” to secure Quisitive solutions and resources which satisfy client business needs
• Building trusted one-to-many relationships in your client organizations and understanding their desired outcomes
• Promoting and positioning Quisitive solutions and services with the goal of growing revenue
• Supporting planning and roadmap activities between your customers and Quisitive teams Advocating for Quisitive team members by providing feedback on service delivery, risks, and opportunities
• Communicating and managing resourcing and service escalation when necessary
• Gathering, organizing, and documenting business objectives and issues; including report creation

Requirements:

• First and foremost, you should enjoy working in cross-functional teams, have a positive attitude, a proactive personality and a passion for exceeding expectations!
• Managing complex client and internal relationships from a proactive perspective
• Customer service mentality: patience, empathy, even-keeled demeanor, and the utmost professionalism
• Experience working with IT and business decision-makers and stakeholders
• Ability to deescalate potentially sensitive client situations and have challenging conversations
• Excellent written/verbal communication and creative problem-solving skills
• 5+ years of project, account, and/or customer management experience and history of attaining client growth targets
• Level 100-200 understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) from a business user perspective
• Experience in the Information Technology services and/or consulting industry
• Ability to obtain Microsoft technical certifications in first three months
• Ability to work in an Agile environment
• Bachelor's Degree or equivalent experience
• PMI – Project Management Professional or CAPM – Certified Associate in Project Management
• Certifications or experience in change management (Prosci)
• Microsoft certifications (AZ 900, AI 900, MS-900)
• Business Analyst or pre-sales experience to gather client requirements and build out solution backlog
• Previous experience in Customer Success role managing subscription retention and revenue growth
• Experience with project, account, or solutions management within a Microsoft services organization
• Management of Microsoft 365 (Productivity, Security, etc.) or Azure projects Certified Customer Success Manager (CCSM)
• Certified Customer Success Manager (CCSM) certification is a plus
• Experience in MS Dynamics MS Dynamics (not required)
• Experience in leveraging Power BI
• Experience in budgeting Power BI and data reporting tools. budgeting, forecasting, and risk management risk management