Customer Success Manager - Public Sector

UiPath is a company that believes in the transformative power of automation. They are seeking an experienced Customer Success Manager to support mission-critical automation, AI, and transformation initiatives for federal customers, ensuring they realize measurable mission value and build durable automation programs.

Responsibilities:

• Own the post-sale adoption strategy for assigned federal accounts, including the customer’s adoption and enablement roadmap, value delivery plan, and success milestones
• Drive measurable value realization by helping customers define mission outcomes, track progress, identify adoption gaps, and connect UiPath usage to operational impact
• Lead regular customer governance, including weekly status updates, monthly program reviews, and Executive Business Reviews / Quarterly Business Reviews
• Build and maintain account-level visibility into delivery milestones, accomplishments, risks, upcoming activities, and dependencies
• Serve as a trusted advisor to customer executives and program leaders, maintaining alignment around mission priorities, business outcomes, renewal readiness, and expansion opportunities
• Orchestrate end-to-end adoption delivery across internal and external workstreams, ensuring Account Executives, Sales Engineers, TAMs, Professional Services, partners, and customer teams are aligned
• Partner with TAMs and technical teams on platform health, technical roadmap, maturity reviews, testing considerations, and technical working sessions as needed
• Navigate complex federal environments, including legacy system constraints, stakeholder dependencies, network access, security considerations, deployment blockers, and change management
• Support customers in identifying and codifying automation, AI, and agentic opportunities through discovery sessions, workshops, and current-footprint analysis
• Act as the voice of the customer within UiPath by surfacing customer needs, product feedback, risks, and adoption blockers to the right internal teams
• Proactively identify and resolve issues by coordinating with customer stakeholders and UiPath teams to remove obstacles and keep adoption plans on track
• Share best practices that help customers become more self-sufficient in operating, governing, and scaling their UiPath automation programs

Requirements:

• Federal Experience: 3+ years of experience working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work
• Consultative Background: Proven track record in customer-facing consultative roles (this is not an entry-level CSM position)
• Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide customers toward measurable business or mission value
• Strong program orchestration skills, including experience managing milestones, risks, dependencies, executive updates, and cross-functional workstreams
• Ability to build trusted relationships with both technical stakeholders and executive sponsors
• Strong communication skills, including the ability to translate technical complexity into clear business and mission impact
• Comfort operating in ambiguous, fast-moving environments where priorities, stakeholders, and technical constraints may evolve quickly
• A proactive, delivery-minded approach to solving problems and keeping customers moving toward successful outcomes
• Adaptability: Ability to thrive in UiPath's evolving customer success model
• Previous experience deploying UiPath automations in a federal environment
• Experience navigating legacy system integrations, network access, test environments, security reviews, accreditation constraints, or production deployment blockers
• Familiarity with UiPath products, automation lifecycle practices, agentic automation, AI-enabled workflows, or RPA program operations
• Familiarity with software engineering, systems integration, technical deployment, DevOps, automation development, or solution engineering
• Experience working with federal system integrators or consulting partners (e.g., Protiviti, Deloitte, Accenture Federal)
• Experience supporting executive business reviews, value scorecards, adoption plans, renewal motions, or expansion strategy
• Located in the DMV area (DC, Maryland, Virginia, Pennsylvania)