Technology Product Manager, Salesforce

Calix is a company that empowers Communication Service Providers to innovate and grow through its cloud-first, AI-powered platform. The Technology Product Manager, Salesforce is responsible for owning and evolving the Salesforce instance to ensure it meets business outcomes while minimizing unnecessary customization and maximizing agility and long-term value.

Responsibilities:

• Own the end-to-end delivery of our Salesforce instance, including vision, roadmap, priorities, and ongoing evolution aligned to business strategy and operational needs
• Define target solution architecture, platform standards, and design guardrails, ensuring all requirements, designs, and solutions align to the broader platform vision
• Translate business requirements into clear solution designs and technical requirements, working across Business Analysts and engineering teams to deliver scalable, build-ready outcomes
• Prioritize business requirements and solutions on case management, customer health, success and guidance tasks, next best action and reporting / dashboards
• Drive platform decisions based on CRM best practices, prioritizing out-of-the-box capabilities, clean configuration, and standard patterns over unnecessary customization to increase agility, simplify support, and accelerate value delivery
• Act as the central point of alignment across stakeholders, facilitating design sessions and decision forums to establish consistent ways of working, prevent siloed solutions, and ensure a unified approach to platform design and use
• Partner closely with Business Analysts, Business Architects, and development teams to ensure solutions are cohesive, well-governed, and aligned to enterprise standards and architectural direction
• Define and manage the Salesforce backlog, balancing business demand, platform health, technical debt, and continuous improvement of the overall instance
• Act as the subject matter expert, staying current on capabilities, roadmap, and best practices to ensure a performant, extensible, and future-ready environment
• Establish and enforce governance and release management processes, ensuring stakeholder approvals at key gates and that releases are aligned, reviewed, and formally signed off before deployment

Requirements:

• +8 years' experience in CRM technology, ideally Salesforce but Microsoft Dynamics, Zen Desk or other leading vendor would be satisfactory
• Experience in a customer support or customer success environment with deep understanding of business challenges and best practice approaches to address
• Strong product ownership mindset, with proven ability to own a technology domain end-to-end, set vision, make decisions, and deliver outcomes
• Deep understanding of modern technology platforms (e.g., Salesforce, Gong), with ability to apply capabilities and best practices to design scalable, high-quality solutions
• Ability to translate between business and engineering, turning complex or ambiguous needs into clear solution designs and technical requirements
• Strong architectural thinking, defining solution direction, design principles, and trade-offs across speed, scalability, and long-term maintainability
• Bias toward simplicity and standardization, leveraging out-of-the-box capabilities and avoiding unnecessary customization to increase agility and reduce complexity
• Exceptional stakeholder leadership, aligning diverse groups, driving decisions, and establishing a consistent way of working across the organization
• Proven experience working cross-functionally, influencing without authority, and driving outcomes in a matrixed environment
• Strong governance mindset, establishing and enforcing standards, approval gates, and release discipline without slowing delivery
• Data-driven and outcome-focused, using insights and metrics to prioritize work and continuously improve platform performance and business impact
• Proactive and forward-looking, identifying opportunities for optimization, automation, and innovation
• High ownership and accountability, with a track record of follow-through and responsibility for delivered solution quality
• Excellent communication and executive presence, able to articulate complex ideas, influence senior stakeholders, and drive SVP/VP alignment