WMS Business Analyst

DivIHN Integration Inc is seeking a Senior Business Systems Analyst specializing in Warehouse Management Systems and Inventory Management. The role involves gathering requirements, validating data, and supporting system integrations while facilitating communication between business and technical teams.

Responsibilities:

• Gather and document requirements
• Work closely with business and technical teams
• Validate data using SQL
• Participate in Agile ceremonies
• Support system integrations involving Oracle, APIs, and Kafka
• Lead discussion across multiple groups
• Act as an effective liaison between business and technical teams
• Validate API behavior, request/response structures, and integration rules
• Decompose complex processes into clear business logic, workflows, and testable requirements
• Manage UAT and CAT testing sessions
• Create process documentation, user guides, SOPs, and support workflows
• Run working sessions, gather requirements, conduct impact assessments, and help teams reach alignment
• Escalate blockers and drive issues to closure across vendors and internal teams

Requirements:

• Knowledge of Warehouse Management and Inventory Management Systems
• Familiarity with Agile/Scrum processes and management tools (preferably VersionOne) and IT Service Management Systems (preferably ServiceNow)
• Strong facilitation skills to effectively lead discussion across multiple groups
• Effective liaison between business and technical teams
• Strong SQL skills for validating data, building test scenarios, and supporting defect analysis
• Familiarity with Apache Kafka—understanding of message flows, schemas, and how data moves between systems
• Experience validating API behavior, request/response structures, and integration rules
• Ability to decompose complex processes into clear business logic, workflows, and testable requirements
• Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers
• Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions
• Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies
• Hands-on experience with project/work management tools, preferably VersionOne
• Understanding of IT Service Management (ITSM)—incident, problem, change management (ServiceNow preferred)
• Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects
• Experience creating process documentation, user guides, SOPs, and support workflows
• Strong facilitation skills to lead discussions across multiple groups—business, developers, QA, vendors, and architects
• Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication
• Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment
• Comfortable escalating blockers and driving issues to closure across vendors and internal teams
• Clear and concise communication, including the ability to break down complex topics for non-technical audiences
• Highly organized, with the ability to manage multiple workstreams, priorities, and timelines
• Detail-oriented, especially in documenting requirements, analyzing defects, and validating system behavior
• Proactive problem-solver, able to trace issues across interacting systems and propose logical paths to resolution
• Collaborative and team-oriented, comfortable working with large enterprise teams and cross-functional stakeholders