Customer Service Operator

Becklar is a leading monitoring company that provides SMART Critical Event Protection Platform services. The Customer Service Operator is responsible for processing alarm signals, dispatching authorities in emergencies, and ensuring the proper functioning of alarm systems.

Responsibilities:

• Process alarm signals quickly, accurately and professionally while managing stressful situations
• Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties
• Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly
• Accurately document all responses for the alarm on the computer
• Learn and use new software to complete multiple tasks
• Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team

Requirements:

• Must be 18 years of age or older with a high school diploma or GED
• Must be available to work Day/Early morning shifts
• Ability to type a minimum of 40 wpm
• We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility you must be willing to work 1 weekend day each week or every other weekend. You also must be willing to work holidays
• Ability to make a 6 month commitment to work here
• Must be able to pass a 2 week fully-paid training class
• Must be able to pass a pre-employment drug test and background check
• Prior customer service experience preferred