Customer Success Manager

Sweep is a fast-growing, venture-backed startup that simplifies complex Salesforce configurations. As a Customer Success Manager, you will manage relationships with enterprise accounts, ensuring successful integration and long-term business success.

Responsibilities:

• Build trusted partnerships with executive sponsors and RevOps leaders across key accounts
• Lead enterprise onboarding, technical configuration, and strategic enablement plans
• Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy
• Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams
• Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion
• Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally
• Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention
• Develop scalable best practices and playbooks for enterprise success and expansion

Requirements:

• 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI
• Extensive Salesforce knowledge, including data model, automation, and advanced configuration
• Proven ability to manage multi-stakeholder relationships across business and technical teams
• Experience with complex integrations, security reviews, and compliance processes
• Exceptional communication and executive presentation skills
• Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution
• Salesforce Administrator certification