Account Manager - Large-market

TeamSnap is a sports and communication platform dedicated to enhancing youth sports experiences. They are seeking an Account Manager to build strong relationships with large market sports organizations, focusing on customer retention, product adoption, and account expansion.

Responsibilities:

• You’ll manage a portfolio of accounts and be responsible for establishing strong relationships and hitting retention goals
• You’ll be running a variety of engagement campaigns into your portfolio of accounts to identify challenges, educate customers, and create growth opportunities
• You’ll run demos of TeamSnap platforms to show the value of new products or add-ons
• You’ll use data analysis to assemble account plans, evaluate your business, drive the strategy, and communicate the results
• You’ll drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the specific capabilities of the product and/or processes that will solve the customer's needs
• You’ll optimize your sales toolkit to produce the best possible full sales cycle conversion rate & close ratio
• You’ll serve as the "Voice of the Customer" internally, escalating product feedback that will address the needs of our customers to ensure proper product prioritization

Requirements:

• Minimum 0-3 years in Customer Success Relationship Management or Account Management, preferably in a SaaS environment
• Proven track record of hitting sales quotas
• Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits
• Strong B2B relationship management skills
• Consultative sales approach
• Deep understanding of the unique operational dynamics within modern youth soccer and large scale sports organizations
• Motivated - You get excited about exceeding business sales goals
• Strong Business Acumen - You understand our customers goals and operations and how TeamSnap can add value to their organizations
• Resilient - A hunter mentality who doesn't get upset easily with the word 'no'. Experience with cold calling is a big plus
• Resourceful - You're not afraid to take initiative but also ask for guidance when needed
• Customer Focused - You have compassion and care for the customer experience
• Collaborative - You believe in 'we' before 'I' and love to celebrate wins together
• Sports industry experience