Business Analyst

CGS Federal is a company focused on enhancing government operations through technology and skilled personnel. They are seeking a Business Analyst to partner with internal and external stakeholders, define functional requirements, and improve service delivery through innovative solutions.

Responsibilities:

• Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders
• Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements
• Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports
• Create high-level briefings and communications materials for customers, management, and executive stakeholders
• Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation
• Evaluate program materials and develop innovative approaches for improvement
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content
• Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues
• Support a continuous improvement process by providing recommendations on improving products, services, and processes
• Manage client interaction and expectations regarding team efforts
• Identify and coordinate cross-team dependencies and collaboration
• Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships

Requirements:

• Must be a U.S. Citizen
• Bachelor's Degree (Computer Science, or engineering)
• Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes
• Experience working with phase-based and Agile delivery methods
• Experience with Jira or other Agile tools
• Ability to clearly communicate technical concepts to both technical and non-technical users
• Must be able to work well both in a team environment and independently
• Must possess exceptional attention to detail
• Excellent interpersonal and communication skills
• Familiarity with government projects and policy/procedures teams
• Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis
• Experience in managing client requirements and small teams
• Excellent analytical skills and business presentation skills
• Experience supporting DHS HQ or other US Federal Agencies
• Experience tracking and reporting project or program delivery progress and budget execution
• Experience developing project briefs and reports for non-technical audiences
• Knowledge of the federal acquisition lifecycle
• Familiarity with Business Intelligence and Data Analytics
• Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM)