Customer Engagement Manager

Wispr Flow is a company focused on revolutionizing human-computer interaction through its voice dictation platform. The Customer Engagement Manager will manage strategic accounts, drive product adoption, and build strong customer relationships to ensure success and growth.

Responsibilities:

• Manage a Book of Business — own a book of Strategic and Enterprise accounts
• Run pilots — scope success criteria, drive engagement, and create a path to conversion
• Own onboarding and rollout — build launch plans, align stakeholders, and help teams reach value quickly
• Drive product adoption — train and enable customers on Wispr, sharing best practices that help transform their day-to-day work
• Build customer relationships — earn trust with champions, admins, and business stakeholders
• Enable expansion — map teams, use cases, and value stories, then partner with AEs on growth opportunities
• Lead check-ins and QBRs — reinforce value, identify blockers, and align on next steps for adoption and growth
• Bring insight back to Wispr — share customer patterns, adoption blockers, product feedback, and expansion signals

Requirements:

• 2+ years of account management, customer success, or post-sales experience in B2B SaaS, ideally owning a small book of large, strategic accounts rather than a high-volume portfolio
• You have owned pilots, onboarding, or customer engagements for enterprise or strategic accounts
• You have worked in a fast-paced startup environment and are comfortable building structure while operating with ambiguity
• You are deeply customer-obsessed and adapt your approach based on each customer's goals, workflows, and internal dynamics
• You know how to position a product across different departments and user groups, not just a single champion or persona
• You have strong product fluency and can turn customer conversations, usage signals, and best practices into clear adoption plans
• You bring energy, confidence, and presence in customer interactions
• You partner well with AEs on expansion, renewal, and procurement conversations
• High-agency, humble, intellectually curious — you don't hide behind process, but you know how to build it
• Obsessed with users and fluent in their workflows — you build context, not just pitch product
• Excellent communicator — written, verbal, and in the room. Customers trust you because you're clear, direct, and follow through
• Analytical and experiment-driven — you test, measure, refine, and move fast without losing depth
• Comfortable with ambiguity and energized by building the playbook from the ground up