Customer Service Representative (Fife, WA)

Waste Connections is a leading waste management company, and they are seeking a dependable, customer-focused Customer Service Representative in Fife, WA. The role involves supporting customers by phone and in person, navigating multiple systems to manage customer information, and collaborating with internal departments to resolve issues.

Responsibilities:

• Support customers by phone and in person to set up, modify, or discontinue service
• Navigate multiple systems to enter and update customer information accurately
• Resolve issues by collaborating with internal departments (service, dispatch, billing)
• Process account actions: contracts, charges, deposits, address changes, discontinuance orders
• Promote goodwill through professional, respectful communication that builds long‑term relationships
• Meet productivity and quality goals in a structured, high‑call‑volume setting
• Educate customers on available or additional services when appropriate
• Cover reception or front desk as needed to support the team

Requirements:

• High school diploma or equivalent preferred
• Two (2) years of customer service experience or transferable experience from a customer-facing role
• Comfortable with MS Word, Excel, email, and navigating internal systems
• Strong typing (including 10-key), organization, and documentation skills
• Clear communication, problem-solving, and team collaboration abilities