Manager, Product Design (FedEx Dataworks)

Federal Express Corporation, known as FedEx Dataworks, is engineering the future of connection through a supply chain intelligence platform. They are seeking a visionary Manager, Product Design to lead a team of designers, shape design operations, and establish design systems that enhance customer-centered experiences in the logistics industry.

Responsibilities:

• Leads a team of designers from conception to completion
• Serves as strategic orchestrator that balances design execution, user advocacy and strategic business alignment
• Uses experience to define methods, techniques and evaluation criteria
• Works with team to set guidelines, policies and success metrics
• Ability to resolve conflict at the team and project level as it relates to design
• Demonstrates an eagerness to learn and improve constantly as a people manager. Sets the example for their team and encourages growth and improvement through education
• Ability to resolve conflict in a mature and efficient manner
• Develops and provides guidance for direct report(s) to grow in their craft
• Responsible for vetting potential candidates to ensure both a cultural and experience fit. Plays an important role in the hiring process both in and outside of the design org
• Seen as a leader and fosters a psychologically safe environment for direct reports
• Partners with Product & Engineer leadership to define product taxonomy, user journeys and strategic roadmaps for complex, multi-faceted product offerings
• Maintains a high bar for user experience, ensuring solutions are not only visually compelling but solve intricate supply chain, data or orchestration challenges gracefully
• Establishes scalable processes for design delivery, component libraries and cross-functional handoffs to ensure team operates efficiently
• Prioritize strategic research initiatives and foster a culture where data and insights drive design decisions

Requirements:

• Bachelor's degree/equivalent in Design, Business or related field
• Five to eight (5-8) years experience in design, design thinking, or related discipline, related to projects with ambiguous changes and a highly collaborative environment, including clients in an agency environment
• Advanced knowledge of leading teams throughout the design process
• Advanced human relations and communication skills, including written, verbal, presentation, and digital presentation software
• Advanced understanding for user behaviors as it informs design