Artificial Intelligence Engineer

Next Gen IT, Inc is seeking a highly technical and innovative Artificial Intelligence Engineer with expertise in Generative AI and Microsoft 365 Copilot. The role involves designing, building, and managing AI-powered experiences to enhance productivity and learning for colleagues.

Responsibilities:

• Design, build, test, deploy, and maintain custom GPTs, Microsoft 365 Copilot agents, and AI-powered chatbots for product management and colleague productivity use cases
• Manage the end-to-end lifecycle of AI solutions, including requirements gathering, prompt engineering, testing, deployment, monitoring, and continuous improvement
• Own and support existing AI products, including enterprise and organization-wide chatbots, ensuring high quality, reliability, and adoption
• Leverage Microsoft 365 Copilot, Copilot Studio, and related technologies to deliver innovative colleague experiences
• Partner closely with Microsoft and other technology vendors to troubleshoot issues, resolve defects, implement enhancements, and manage production deployments
• Stay current on emerging AI capabilities and identify opportunities to introduce new solutions that improve productivity and learning outcomes
• Monitor agent performance, adoption, and engagement metrics using available reporting and analytics tools, including Microsoft Viva Insights and platform reporting capabilities
• Analyze user behavior, feedback, and usage data to drive product enhancements and improve AI effectiveness
• Establish measurement frameworks to assess business impact and colleague value