Customer Service Representative

High Ground Service Pros is a company dedicated to providing top-notch service in the trades, and they are seeking a Customer Service Representative to support HVAC technicians. The role involves managing inbound customer calls and providing solutions for various home service needs.

Responsibilities:

• You will accurately and efficiently address customer needs by supporting HVAC, plumbing, and electrical service calls, providing solutions for all types of heating and air equipment in our customers’ homes
• You will primarily manage inbound calls for all of our locations, as the call center operates as a centralized department supporting every branch

Requirements:

• Previous CSR experience in the HVAC, plumbing, electrical, or home service industry
• Must be within the eastern (primary) or central (secondary) time zone of the continental United States
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to remain calm and prioritize effectively in a fast-paced environment
• Strong computer proficiency and comfort working remotely
• High attention to detail and accountability
• Reliable high-speed internet connection and dedicated home office workspace
• Working knowledge of scheduling software such as ServiceTitan or similar field service management platforms