Senior Project Manager

JLL is a leading global provider of real estate and investment management services, committed to shaping a brighter future. The Senior Project Manager will manage complex refrigeration and store fixture accessory orders, acting as the central coordinator between various stakeholders to ensure accurate ordering, tracking, and fulfillment.

Responsibilities:

• Process and manage non-catalog / exception-based orders (e.g., beverage glides, trays, mylar holders)
• Interpret incomplete or ambiguous store requests and translate into correct SKUs and quantities
• Validate compatibility with specific equipment (e.g., Hussmann models, cooler configurations)
• Store visits as necessary
• Work directly with multiple vendors to: Request quotes, Expedite urgent shipments, Confirm availability and specifications
• Track shipments (freight, LTL, etc.) and communicate ETAs to stakeholders
• Serve as liaison between: Store managers, Engineering (refrigeration), Procurement / finance (PO processing)
• Navigate situations where: Items are not in approved request forms, Specs vary by store or equipment, Orders are urgent and time-sensitive
• Proactively resolve gaps (e.g., create visual catalogs, team member and store manager training)

Requirements:

• Strong critical thinking and ability to interpret unclear requests
• Experience in refrigerated retail, store merchandising, GNFR procurement, or similar industry
• High attention to detail (quantities, specs, compatibility)
• Excellent email communication & stakeholder management
• Ability to manage multiple urgent requests simultaneously