First Citizens Bank is seeking a Business Systems Analyst III to join their Enterprise Content Services team. This remote role focuses on delivering strategic insights into business systems through complex analysis and operational activities, serving as a technical expert on system usage and performance.

Responsibilities:

Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output
Identifying Requirements - Elicit, analyze, validate, and document business, functional, technical, reporting, and compliance requirements and communicates them using specifications, process flows, workflow diagrams, gap analysis, reports, project plans, or other forms of documentation. Identify and troubleshoot issues that affect system processes and assist in correcting. Ensure compliance through testing and analysis
Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results
System Support - Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output

Requirements:

Bachelor's degree and 4 years of experience in Systems Support, or Analytics, or Operations Support
OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support
Unexpired Hyland OnBase certifications such as OnBase Administrator Professional or Expert, OnBase Workflow Administrator Professional or Expert, Hyland Certified Developer Specialist; or OnBase Consultant Professional or Expert
Experience with leading an OnBase Upgrade
5+ years' experience with the administration and use of an enterprise Hyland OnBase deployment; including ECS governance, document capture, search, retrieval, business process management (workflow, forms), record management, and content lifecycle management
Experience with enterprise integrations involving Salesforce, middleware API layer, and other Line of Business applications
Experience in regulated or compliance-driven environments with records retention, audit controls, data privacy, and information governance requirements
Experience supporting enterprise applications through incident management, change management, testing, release management, and production support processes
Knowledge Microsoft Office 365, SQL Server, Windows Server, enterprise identity/access management concepts, Jira, Confluence, ServiceNow
Experience with agile, hybrid, or waterfall delivery methods
Software Development Life Cycle (SDLC) processes
Experience with collaboration amongst cross-functional stakeholders

Vendor Management Analyst

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