Desktop Support Engineer
Los Angeles, California, United States of America
Contract
2 days ago
$40 - $45 USD
Key skills
AzureAzure ADEntra IDActive DirectoryCommunication
About this role
Desktop Support Engineer
onsite at Los Angeles, CA
6 months contract
Work Schedule
- Day Shift
- Monday Friday (occasional weekends during rollout)
- 6-month contract
Job Description
The Desktop Support Engineer will provide onsite support to end users during and after laptop replacement activities. The engineer will ensure a smooth transition by assisting with device setup, troubleshooting, user migration, and post-deployment support.
Key Responsibilities
- Support end users during laptop replacement.
- Assist users with login, MFA, Outlook, Teams, OneDrive, and Office 365 setup.
- Troubleshoot hardware and software issues.
- Perform user data validation.
- Configure printers and peripherals.
- Resolve application-related issues.
- Escalate unresolved issues to engineering teams.
- Document incidents and resolutions.
- Provide excellent customer service.
Required Skills
- 2 4 years of desktop support experience.
- Windows 11 support.
- Office 365.
- Microsoft Teams.
- Active Directory.
- Azure AD / Entra ID.
- BitLocker.
- VPN troubleshooting.
- Printer support.
- Excellent communication skills.
Preferred Certifications
- CompTIA A+
- Microsoft MD-102
- ITIL Foundation