Customer Success Manager

PlayOn Sports is looking for a Customer Success Manager to join their rapidly expanding team. This role is critical for customer adoption, advocacy, retention, renewals, and upsells, helping to scale the organization while creating excitement about PlayOn.

Responsibilities:

• Function as the customer advocate and provide internal feedback on how we can better serve our schools
• Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from the GoFan platform
• Track accounts to identify churn risk and work actively to eliminate that risk
• Simultaneously manage multiple customers who are at different points on the account lifecycle

Requirements:

• 3+ years' experience in a customer success or similar role
• Ideally combined background of account management and/or sales experience
• You have a track record of delivering value to a client
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills