Senior Systems Software Engineer

Oracle is a leading company that brings together data, infrastructure, applications, and expertise to power industry innovations. The Senior Systems Software Engineer will design and deliver features for provisioning and onboarding services, perform cross-layer debugging, and enhance automation for fleet operations.

Responsibilities:

• Design, develop, and maintain standard and non-standard system software modules for managing, monitoring, and provisioning computer servers, storage, networking, and GPU subsystems in a hyperscale environment
• Independently design, develop, and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet
• Integrate and validate system firmware with hardware components. Collaborate on platform bring-up, firmware updates, platform-level diagnostics, and cross-layer debugging
• Diagnose and resolve issues across software, firmware, and hardware layers, working in DevOps and incident response paradigms to maintain reliability and availability
• Work closely with platform engineering, operations, firmware development, silicon/board vendors, and data center teams to support and troubleshoot hardware bring-up, provisioning, and lifecycle operations
• Designs software solutions and analyzes and helps identify requirements to achieve business and operational goals, independently
• Adheres to and suggests improvements to all phases of the software development lifecycle
• Utilizes working knowledge to develop new software features and enhancements following design specifications and develops documents to clarify software design and code
• Leads code reviews in designated areas to help drive improvements
• Conducts debugging and troubleshooting to identify and fix moderately complex software issues. Develops fixes for identified issues
• Implements software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process
• Exercises judgment and discretion to conduct performance profiling and optimization of coding
• Troubleshoots and resolves moderately complex issues related to application programming interface (API) functionality and integration
• Implements moderately complex API versioning, lifecycle, and interoperability strategies
• Designs and develops software, systems, and services aligned to pre-defined system architecture
• Develops working knowledge of software architecture decisions and best practices
• Collaborates with team leads to review work to ensure alignment with software architecture
• Implements moderately complex performance optimization and scalability strategies in software design
• Collaborates within and beyond immediate team to understand customer issues and align solutions
• May provide technical guidance and support to customers regarding customer-reported issues, independently
• Coaches, mentors, and guides others to advocate for customers' interests and suggests product enhancements based on feedback
• Influences team to ensure customer satisfaction through timely resolution of issues and effective communication
• Implements customer issue and/or defect handling and training processes, independently
• Investigates and troubleshoots complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements)
• Collaborates with the team to establish and follow development practices and coding standards
• Exercises judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development
• Keeps up-to-date with industry best practices and applies them to software development processes
• Implements secure coding practices to prevent security vulnerabilities
• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities)
• Exercises judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability
• Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements
• Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency
• Collaborates across teams to align on expectations and achieve shared objectives
• Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships
• Actively listens to diverse perspectives and asks questions to ensure understanding of others
• Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate
• Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors
• Contributes to knowledge sharing and best practices
• Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices
• Seeks out and leverages feedback and training to improve skills
• Contributes to a culture of continuous learning and knowledge sharing with team members
• Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team
• Seeks input from team members on alternative approaches and methods for improving work

Requirements:

• 3 to 5+ years of experience in systems software development
• Ability to read, write, and speak English
• Experience in designing, developing, and maintaining standard and non-standard system software modules
• Experience in automating hardware provisioning and onboarding of servers
• Experience in integrating and validating system firmware with hardware components
• Experience in diagnosing and resolving issues across software, firmware, and hardware layers
• Experience in collaborating with platform engineering, operations, firmware development, and data center teams
• Experience in adhering to and suggesting improvements to all phases of the software development lifecycle
• Working knowledge to develop new software features and enhancements
• Experience in leading code reviews
• Experience in debugging and troubleshooting moderately complex software issues
• Experience in implementing software testing and quality assurance processes
• Experience in conducting performance profiling and optimization of coding
• Experience in troubleshooting and resolving issues related to API functionality and integration
• Experience in implementing API versioning, lifecycle, and interoperability strategies
• Experience in designing and developing software aligned to pre-defined system architecture
• Experience in collaborating with team leads to ensure alignment with software architecture
• Experience in implementing performance optimization and scalability strategies in software design
• Experience in collaborating to understand customer issues and align solutions
• Experience in providing technical guidance and support to customers
• Experience in coaching, mentoring, and guiding others
• Experience in implementing customer issue and defect handling processes
• Experience in investigating and troubleshooting complex product maintenance issues
• Experience in establishing and following development practices and coding standards
• Experience in ensuring code quality and adherence to acceptance criteria
• Experience in keeping up-to-date with industry best practices
• Experience in implementing secure coding practices
• Experience in performing periodic maintenance and testing operations for systems
• Experience in managing work, monitoring timelines and deliverables
• Experience in collaborating across teams to align on expectations
• Experience in independently identifying and addressing standard and non-standard issues
• Experience in analyzing data and information to troubleshoot errors
• Experience in contributing to knowledge sharing and best practices
• Experience in seeking out and leveraging feedback and training
• Experience in developing ideas and recommending updates to increase efficiency