Work From Home - Customer Service Coordinator - High Value Specialty Servicing

Capital One is a financial institution striving to change banking for good through exceptional customer service. The Customer Service Coordinator will support customers by providing assistance and solutions while demonstrating strong communication and problem-solving skills.

Responsibilities:

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record

Requirements:

• High school diploma, GED or equivalent certification
• At least 2 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience
• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record
• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
• Secure home office environment that is free from background noise and distractions
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
• At least 3 years of customer service or call center experience
• At least 6 months of experience in the financial industry