Bilingual Healthcare Customer Service Representative – Spanish-English – Remote USA

Percepta is a global consulting and technology company that focuses on enhancing customer experiences. They are seeking a Bilingual Healthcare Customer Service Representative to assist customers by providing answers and resolving issues with compassion and efficiency.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Requirements:

• Bilingual in English and Spanish
• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)