Project Manager

BM Digital is a tech-enabled growth firm that supports leading brands in scaling profitably and predictably. They are seeking a proactive and detail-oriented Project Manager to assist with administrative tasks, support internal business streams, and work closely with client partners.

Responsibilities:

• Manage day-to-day administrative tasks such as scheduling meetings, organizing files, and preparing reports for management
• Oversee internal project management tools to ensure tasks and deliverables are on track
• Assist in onboarding new clients, ensuring that contracts and statements of work (SOWs) are processed promptly
• Prepare and organize documents, decks, and presentations for internal and client-facing meetings
• Coordinate multiple projects across different business streams, ensuring alignment with timelines, budgets, and KPIs
• Manage project timelines, workflows, and resources to deliver campaigns on time
• Communicate project progress and updates to internal teams and external clients regularly
• Identify potential risks and proactively work with teams to mitigate them
• Serve as a key point of contact for clients to provide status updates and assist with day-to-day inquiries
• Collaborate closely with client partners to understand their needs and ensure the timely delivery of services
• Ensure client satisfaction by responding to questions, concerns, and requests in a timely and professional manner
• Gather client feedback to continuously improve service delivery and campaign outcomes
• Act as a liaison between various departments including creative, strategy, and performance teams to ensure seamless project execution
• Support the account management team in maintaining strong relationships with clients and helping deliver high-quality marketing campaigns
• Participate in team meetings to align on project goals, milestones, and responsibilities
• Help track and measure key performance indicators (KPIs) for both client campaigns and internal operations
• Assist in preparing performance reports and analytics to share with clients
• Organize and maintain accurate records for all projects, including client information, timelines, and deliverables

Requirements:

• Proactive and detail-oriented
• Ability to manage day-to-day administrative tasks such as scheduling meetings, organizing files, and preparing reports for management
• Oversee internal project management tools to ensure tasks and deliverables are on track
• Assist in onboarding new clients, ensuring that contracts and statements of work (SOWs) are processed promptly
• Prepare and organize documents, decks, and presentations for internal and client-facing meetings
• Coordinate multiple projects across different business streams, ensuring alignment with timelines, budgets, and KPIs
• Manage project timelines, workflows, and resources to deliver campaigns on time
• Communicate project progress and updates to internal teams and external clients regularly
• Identify potential risks and proactively work with teams to mitigate them
• Serve as a key point of contact for clients to provide status updates and assist with day-to-day inquiries
• Collaborate closely with client partners to understand their needs and ensure the timely delivery of services
• Ensure client satisfaction by responding to questions, concerns, and requests in a timely and professional manner
• Gather client feedback to continuously improve service delivery and campaign outcomes
• Act as a liaison between various departments including creative, strategy, and performance teams to ensure seamless project execution
• Support the account management team in maintaining strong relationships with clients and helping deliver high-quality marketing campaigns
• Participate in team meetings to align on project goals, milestones, and responsibilities
• Help track and measure key performance indicators (KPIs) for both client campaigns and internal operations
• Assist in preparing performance reports and analytics to share with clients
• Organize and maintain accurate records for all projects, including client information, timelines, and deliverables
• Exceptional attention to detail, with the ability to manage multiple projects simultaneously
• Excellent verbal and written communication skills; able to work effectively with clients and cross-functional teams
• Ability to work efficiently under tight deadlines while maintaining a high level of accuracy and professionalism
• A proactive mindset with the ability to anticipate needs and offer creative solutions
• 2-5 years of project management experience, preferably in a marketing or agency environment
• Proficient in project management software (e.g., Asana, Monday.com) and G-Suite
• Demonstrated experience in client-facing roles, with a passion for delivering exceptional service