Business Analyst

Brooksource is seeking an experienced IT Business Analyst to bridge business needs and technical solutions on large-scale IT systems. The role involves defining business problems, gathering requirements, and ensuring solutions meet business needs while also supporting testing efforts.

Responsibilities:

• Elicit, gather, document, vet, and validate business and system requirements from stakeholders and end users
• Define business problems, determine business solutions, and verify that delivered solutions meet requirements
• Decompose requirements into user stories and acceptance criteria at a level consumable by developers
• Lead or participate in requirements-gathering/JAD sessions with Project Managers, SMEs, vendors, and business users
• Understand 'as-is' and 'to-be' business processes to keep all parties aligned toward the same goal
• Create high-level models, prototypes, or mock-ups of user interfaces to validate business processes
• Identify gaps in data requirements and work with technical teams to ensure data supports the solution
• Develop, maintain, and execute test plans covering functional, integration, regression, and user acceptance testing (UAT)
• Document defects through an issue-tracking tool and collaborate with the team to confirm fixes
• Facilitate and support end-user acceptance testing and post-release validation
• Provide clear reporting on test results and progress of the testing process
• Act as a liaison between business stakeholders, project teams, vendors, and technical staff
• Ask probing questions to fully understand requirements and communicate implications clearly to all parties
• Support Project Managers with project documentation, task creation/estimating, and expectation management
• Assist with vendor and contract monitoring, including tracking against Service Level Agreements (SLAs)
• Provide post-implementation support, triaging ongoing issues and business needs after solution delivery
• Support training, communication, and change management activities tied to system implementations

Requirements:

• Bachelor's degree, or equivalent combination of relevant work experience
• 3+ years of experience working as a Business Analyst or in a closely related requirements/testing role
• Experience defining business problems, gathering/documenting requirements, and verifying solutions
• Strong understanding of SDLC methodology; experience with Agile/iterative development a plus
• Excellent written and verbal communication skills, with the ability to communicate across technical and non-technical audiences
• Strong analytical, decision-making, and problem-solving skills
• Ability to manage a heavy workload independently with general direction
• Detail-oriented, adaptable, and comfortable in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Visio)
• Experience with system/application testing, defect tracking, and test plan development
• Familiarity with Team Foundation Server (TFS), Microsoft SQL Server, or similar tools
• Prior experience with government clients or large-scale public sector IT systems
• Domain knowledge of public assistance or health and human services programs (e.g., Medicaid, SNAP, WIC, TANF, CCAP)
• Experience mentoring or providing guidance to junior analysts
• Relationship management, facilitation, and JAD session leadership experience