Analyst, Business Systems, Senior

Carrington Holding Company, LLC is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. The Senior Business Systems Analyst will support the Project Manager by gathering and documenting requirements, providing analysis, and ensuring quality throughout the project lifecycle.

Responsibilities:

• Supporting the Project Manager, the Senior BSA will be responsible for engaging with the business to gather and document requirements, understand standard business processes, perform analysis, provide solution options, work with engineer to design implementation and support testing through project completion
• Will be deeply involved throughout the solution development lifecycle as the requirements subject matter expert and is expected to take personal responsibility and ownership for the requirements artifacts produced
• Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates
• Responsible for gathering, designing and documenting details for success
• Provide analysis, definition and direction in support of the project activities
• Troubleshooting report discrepancies by reviewing mapping and requirements
• Gather and document business requirements, formulate use cases, track requirements, provide status and ensure quality of solution throughout the project
• Testing: develops test cases and performs quality assurance testing and responsible for supporting business in user acceptance testing
• Work with engineers to develop solutions and communicate possible resolutions to the business
• Works with business to meet project timelines, including working sessions and follow-ups
• Act as the primary contact for technology, reporting, system integration and process related analysis
• Assist the Project Manager with scope management, change management and solution definition
• Create functional specifications for new or modified systems, reports and processes
• Participate in project communications, training materials, and business procedures/documentation
• May be assigned to focus on projects supporting one or more functional area within the company or family of companies based on business needs
• Strong working knowledge of conducting business and data analysis with tools such as SQL, or other professional database management system tools
• Well versed in using MS Office suite, especially Excel
• Mortgage servicing system (i.e. Fiserv, MSP, etc.) knowledge a plus
• Ability to thrive in a fast-paced working environment
• Strong analytical and problem solving skills required
• Ability to learn and understand all aspects of the business process, key performance drivers, and operational report metrics
• Gain expert knowledge of the operational systems and utilization within the business process

Requirements:

• Responsible for gathering, designing and documenting details for success
• Provide analysis, definition and direction in support of the project activities
• Troubleshooting report discrepancies by reviewing mapping and requirements
• Gather and document business requirements, formulate use cases, track requirements, provide status and ensure quality of solution throughout the project
• Testing: develops test cases and performs quality assurance testing and responsible for supporting business in user acceptance testing
• Work with engineers to develop solutions and communicate possible resolutions to the business
• Works with business to meet project timelines, including working sessions and follow-ups
• Act as the primary contact for technology, reporting, system integration and process related analysis
• Assist the Project Manager with scope management, change management and solution definition
• Create functional specifications for new or modified systems, reports and processes
• Participate in project communications, training materials, and business procedures/documentation
• May be assigned to focus on projects supporting one or more functional area within the company or family of companies based on business needs
• Strong working knowledge of conducting business and data analysis with tools such as SQL, or other professional database management system tools
• Well versed in using MS Office suite, especially Excel
• Ability to thrive in a fast-paced working environment
• Strong analytical and problem solving skills required
• Ability to learn and understand all aspects of the business process, key performance drivers, and operational report metrics
• Gain expert knowledge of the operational systems and utilization within the business process
• Eight (8) plus years of experience as a Business Analyst. Experience must include working independently on large and complex projects that built or enhanced production systems
• Four (4) plus years doing business and data analysis with tools such as SQL, or other professional database management system tools
• Bachelor's Degree in business, computer science, information systems or analytical techniques preferred or equivalent work experience
• Mortgage, finance or realty services industry experience preferred