Project Manager

Exxat provides academic management solutions for health and behavioral science education programs. The Project Manager – Customer Experience will lead cross-functional initiatives that enhance customer experience and product adoption, collaborate with academic institutions and internal teams, and support product innovation, accreditation, and assessment workflows.

Responsibilities:

• Lead and execute cross-functional projects that enhance customer experience and drive product adoption
• Partner with Product Management, Customer Success, Sales, Marketing, and Engineering teams to deliver strategic initiatives
• Collaborate with faculty, academic leaders, and subject matter experts to gather requirements and translate them into scalable product solutions
• Contribute to the development of accreditation and assessment workflows that support health sciences education programs
• Develop customer-facing content including webinars, training sessions, documentation, and educational resources
• Prepare business reviews, executive summaries, and project updates for Customer Experience initiatives
• Represent Exxat at industry conferences and events while building relationships with academic partners and sharing insights on emerging trends in healthcare education

Requirements:

• 5+ years of experience in Project or Program Management , preferably within healthcare education, higher education, Customer Experience, EdTech, or a related environment
• Strong stakeholder management and cross-functional collaboration skills
• Experience gathering business requirements and translating customer needs into actionable solutions
• Excellent written, verbal, and presentation skills
• Strong analytical and organizational skills with experience preparing executive presentations and business reviews
• Graduate degree in Health Sciences (MBA or advanced degree preferred)
• Faculty experience within a Health Sciences education program is highly preferred
• Experience with curriculum development, programmatic assessment, and accreditation processes
• Candidates with strong project management experience and higher education/academia experience are also encouraged to apply
• Nursing discipline experience is highly preferred
• Experience with SaaS, EdTech, Learning & Development, or healthcare education technology platforms (such as Exxat or similar) is a plus