Developer Success Engineer

Vercel is a company that provides developers with tools and cloud infrastructure to build a faster, personalized web. They are looking for a Developer Success Engineer (DSE) to guide customers through technical milestones, ensuring successful adoption and launch on their platform while creating scalable resources to enhance the developer experience.

Responsibilities:

• Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel
• Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency
• Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations
• Identify and unblock opportunities for customer growth and expansion
• Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers
• Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops, and influence product improvements
• Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale

Requirements:

• 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role
• Strong knowledge of Next.js, React, and modern web performance best practices
• Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations
• Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity
• Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations
• Must have used Vercel or Next.js, or a comparable platform
• Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources
• Have contributed to open-source projects, technical documentation, or developer advocacy initiatives
• Bring experience in incident management, debugging serverless functions, or optimizing frontend performance
• Are comfortable working in a fast-paced, global, remote-friendly environment