Enterprise Implementation Project Manager - Corporate Travel

Direct Travel is a company specializing in corporate travel solutions, and they are seeking an Enterprise Implementation Project Manager to oversee customer implementations. The role involves coordinating with both internal and external resources to ensure timely project delivery while managing risks and maintaining communication with stakeholders.

Responsibilities:

• Lead & drive structured global project team of internal cross functional resources, maintaining outcomes and timely delivery
• Consultative approach to maintain alignment in contracted scope and DT best practice while securing customer participation and engagement
• Own and maintain well documented and organized project plans, schedules with internal and external stakeholders
• Clear and concise communication skills, written and verbal
• Global awareness and business acumen
• Manage project risk by engaging with key stakeholders and document solution and outcomes
• Escalates critical issues to management team members as required
• Maintain understanding and expertise in process flows and related documents for the business
• Assist, as needed, commercial teams in strategic sales presentations where implementation is on the agenda

Requirements:

• 12+ years of experience in client onboarding, system implementation, or operations support; preferably in the corporate travel or SaaS sectors
• Project Management experience with ability to balance and prioritize deadlines of concurrent projects
• Proven organizational skills with attention to detail
• Excellent communication skills, verbal and written (English required)
• Strong skills in MS Office tools, Smartsheet, project tracking tools (e.g., Jira, Asana), and CRM platforms (e.g., Salesforce)
• Familiarity with travel technology and booking platforms such as Spotnana, Concur, Deem, Sabre, Amadeus, or other online booking/GDS tools
• Must be self-motivated and willing to accept change
• Must take ownership of all assigned tasks and project related assignments
• Bilingual skills