Business System Analyst - Epic Contract Build

Sentara Health is a healthcare organization seeking a Business Systems Analyst – EPIC Contract Build to enhance contract build workflows. The role involves collaborating with stakeholders to gather requirements, support Epic systems, and implement solutions to improve operational efficiency.

Responsibilities:

• Collaborate with business stakeholders to understand requirements and identify opportunities for process improvement
• Gather, analyze, and document business and system requirements
• Develop detailed requirements, workflows, and use cases for system enhancement projects
• Support and maintain Epic Contract Build workflows and configurations
• Coordinate with IT teams and operational stakeholders to create or update system solutions
• Analyze and troubleshoot application or technology issues, identify root causes, and implement solutions
• Assist with project coordination, product support, testing, and implementation activities
• Develop and maintain user documentation, training materials, tip sheets, and technical specifications
• Provide end-user support and training as needed
• Research emerging technologies and process improvement opportunities to enhance business operations
• Participate in ongoing optimization efforts and support system enhancements

Requirements:

• HS - High School Grad or Equivalent required
• Minimum 2 years of IT experience
• Minimum 2 years of Experience with Epic Contract Build workflows and configuration required
• Experience gathering requirements, performing system analysis, and supporting business applications
• Experience working with healthcare workflows and cross-functional stakeholders
• Strong troubleshooting, communication, and documentation skills
• Experience supporting healthcare applications or Epic environments
• Experience with testing, implementation, and end-user training
• Epic certification in Reimbursement Contracts preferred