Customer Service Representative Travel (Remote)

HB Travels is focused on delivering personalized, reliable service to travelers nationwide. They are looking for a Customer Service Representative – Travel to support clients throughout their vacation planning and booking process, ensuring each client enjoys a smooth, stress-free experience.

Responsibilities:

• Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner
• Assist clients with travel planning, booking changes, cancellations, and special accommodation requests
• Provide accurate and current information regarding destinations, travel requirements, and agency procedures
• Maintain organized client records and ensure smooth communication throughout the booking process
• Follow up with clients prior to travel and after their trip to confirm details and gather feedback
• Resolve concerns with empathy, patience, and effective problem-solving

Requirements:

• Strong written and verbal communication skills
• Customer service experience
• High attention to detail and excellent organizational skills
• Ability to learn new systems and booking tools quickly
• A positive, client-focused attitude and genuine interest in helping travelers
• travel, tourism, or hospitality experience is a plus