Specialist IS Business Systems Analyst

Amgen is a leading biotechnology company focused on serving patients with serious illnesses. The Specialist IS Business Systems Analyst will analyze business requirements and translate them into effective information systems solutions, collaborating with cross-functional teams to drive operational efficiency and meet business objectives.

Responsibilities:

• Lead end-to-end business analysis for complex initiatives, from discovery through delivery
• Partner with stakeholders to define business needs and translate them into clear, actionable requirements
• Manage scope, priorities, dependencies, and timelines across multiple initiatives
• Facilitate workshops, backlog grooming, and Agile ceremonies to drive alignment and execution
• Collaborate with product and engineering teams to ensure solutions meet business objectives
• Analyze business processes and drive improvements through optimization and automation
• Develop and maintain key artifacts including user stories, process flows, and data mappings
• Support testing, including UAT, to ensure solutions meet functional and business requirements
• Identify risks, gaps, and data issues, and drive timely resolution
• Support integrations and ensure seamless data flow across systems
• Drive cross-functional alignment to deliver high-quality solutions on time
• Support go-live and hypercare to ensure stability and successful adoption
• Contribute to AI-driven and agentic solution initiatives by defining business use cases and requirements

Requirements:

• Doctorate degree
• OR
• Master's degree and 2 years of Computer Science, IT or related field
• Bachelor's degree and 4 years of Computer Science, IT or related field
• Associate's degree and 8 years of Computer Science, IT or related field
• High school diploma / GED and 10 years of Computer Science, IT or related field
• 5+ years of experience in business analysis, requirements gathering, and functional solution design
• 3+ years of experience working with CRM platforms such as Salesforce (SFMC preferred), with ability to translate business needs into system capabilities
• 3+ years of hands-on experience working with Customer Data Platforms (CDP), including Salesforce Data Cloud, with strong understanding of unified customer data models, identity resolution, and segmentation
• 3+ years of experience analyzing data flows, integrations, and end-to-end data mapping across systems
• Strong understanding (3+ years) of Agile, Scrum, and Design Thinking principles
• 3+ years of experience creating documentation including user stories, process flows, data mappings, and acceptance criteria
• 3+ years of experience managing stakeholders and working across business and technical teams
• 2+ years of experience working within the Salesforce ecosystem (e.g., Sales Cloud, Health Cloud, Service Cloud) from a functional or BA perspective
• 1-2 years of experience working with AI or automation platforms such as Agentforce or similar tools, including defining use cases and business requirements
• 1-2 years of experience supporting or defining requirements for agentic or AI-driven workflows and intelligent automation solutions
• 2+ years of experience working with data and integration platforms such as Databricks and MuleSoft, including requirements, data mapping, and validation
• 1-2 years of experience working with cloud platforms (e.g., AWS) from a functional or data flow perspective
• Experience in healthcare, life sciences, or patient support programs preferred