Business Analyst

Everforth ECS is seeking an experienced Business Analyst to support enterprise data modernization and AI/ML-enabled transformation initiatives for the U.S. Consumer Product Safety Commission (CPSC). This role serves as a critical liaison between mission stakeholders, technical teams, data engineers, and analytics personnel to ensure business requirements are effectively translated into scalable technology solutions.

Responsibilities:

• Collaborate with business stakeholders to identify operational challenges, modernization opportunities, and AI/ML use cases
• Conduct requirements gathering sessions and document both functional and non-functional business requirements
• Perform business process modeling (BPMN), workflow analysis, and gap assessments to identify opportunities for automation and operational improvement
• Translate business requirements into detailed user stories, process flows, and technical requirements for engineering and analytics teams
• Support AI/ML and analytics solution planning by validating alignment with mission objectives and regulatory requirements
• Assist with development of KPIs, performance metrics, and success criteria for modernization initiatives
• Support change management and user adoption efforts associated with new systems, analytics platforms, and operational workflows
• Facilitate communication between stakeholders, technical teams, architects, and leadership
• Support User Acceptance Testing (UAT), document testing results, and coordinate issue resolution activities
• Prepare executive-level presentations, process documentation, impact assessments, and business cases supporting technology adoption
• Participate in Agile delivery processes including sprint planning, backlog refinement, reviews, and retrospectives
• Contribute to continuous improvement initiatives supporting enterprise data modernization and analytics transformation efforts

Requirements:

• 5+ years of experience in business analysis, requirements management, or operational process improvement initiatives
• 5+ years of hands-on experience with business process modeling (BPMN) and documentation of functional and non-functional requirements
• Strong understanding of workflow optimization, process transformation, and business operations analysis
• Experience supporting technology modernization, analytics, data, or AI/ML-related initiatives
• Familiarity with machine learning workflows, predictive analytics concepts, and data-driven operational improvements
• Experience using collaboration and documentation tools including Microsoft Teams, PowerPoint, Visio, SharePoint, and Excel
• Strong analytical, problem-solving, facilitation, and stakeholder engagement skills
• Excellent written and verbal communication skills with the ability to translate technical concepts into business-friendly language
• Experience supporting cross-functional Agile delivery environments
• Bachelor's degree in Business, Finance, Economics, Information Systems, Computer Science, or related field OR equivalent professional experience
• Experience supporting federal government programs or regulated environments
• Familiarity with Azure-based cloud modernization initiatives and enterprise analytics environments
• Experience supporting enterprise AI/ML, analytics, or data governance initiatives
• Agile or Scrum-related certifications are desirable
• Experience preparing impact assessments, operational analyses, and executive-level reporting artifacts