Claims Customer Service (Bilingual)

Endurance Warranty Services, LLC is in search of bright, outgoing individuals to join their growing claims department. The role of a Claims Customer Service Specialist involves answering inquiries regarding contract coverage and claims processes, while ensuring effective communication within the team and with customers.

Responsibilities:

• Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts
• Request and distribute internal information to aid Claims Adjudication Department
• Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes
• Manage work-flow, process and complete all requests and documents according to established procedures
• Be a team member, work effectively in a friendly team environment
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management
• Other Job Duties, as assigned

Requirements:

• Minimum High School graduate or GED is Required
• Strong organizational and customer service skills with ability to problem solve and multi task must be detail oriented with a high level of accuracy in data entry skills
• The ability to maintain confidentiality of sensitive information
• Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers
• Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone
• Call center experience preferred
• Automotive Service Dept. experience preferred
• Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply