Senior Business Analyst - eCommerce (Hybrid or Remote)

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. The Senior Business Analyst – eCommerce will serve as the strategic technology partner for business teams, focusing on optimizing the B2B user experience and platform functionality to drive business value.

Responsibilities:

• Serve as the primary IT partner for business teams within global Sales, Marketing and Commerce (B2B, B2C) areas
• Collaborate with business leaders to identify opportunities for process optimization, revenue growth, and enhanced customer experience
• Translate business strategy into technology roadmaps, requirements, and solution recommendations
• Lead discovery sessions, workshops, and requirements gathering for business initiatives
• Develop business cases, ROI analyses, and solution recommendations for new investments and enhancements
• Promote best practices and process standardization across global operations
• Advise stakeholders on how technology can enable and improve business processes and customer engagement
• Ensure solutions meet business requirements while maintaining scalability, security, and operational efficiency
• Maintain open communication through conversation and both formal and informal documents
• Work effectively and collaboratively with a hybrid team
• Lead business systems projects from concept through implementation
• Coordinate with project managers, technical teams, vendors, and business stakeholders to ensure successful delivery
• Facilitate testing, user acceptance activities, training, and change management efforts
• Support issue resolution through root cause analysis and corrective action planning
• Monitor system performance, user feedback, and business outcomes to drive continuous improvement
• Manage third-party consulting and vendor relationships as required
• Provide sustaining functional support for our B2B/B2C ecommerce applications and web properties
• Collaborate with IT development operations and infrastructure teams to resolve production issues promptly while adhering to IT protocols and standards
• Develop and maintain documentation for business process design, including high-level overviews, detailed functional specifications, and visual aids such as process flows
• Regularly updates documentation as processes evolve, tailoring content to the appropriate audience
• Conduct training sessions for business users on new process implementations
• Shares best practices across the organization to ensure effective and efficient use of business applications
• Partner with ERP, integration, and development teams to ensure seamless data flow between websites, commerce platforms, and SAP
• Identify and evaluate emerging technologies that improve customer experience and operational effectiveness
• Support application extensions, system configurations, testing, and deployment activities

Requirements:

• Bachelor's degree in computer science, information technology, business or a related field
• 3+ years of project management experience leading global, complex, cross functional initiatives. Developing and managing project scope, schedules, budgets, resource plans, risks, issues, and change requests
• 6+ years' experience as a Business Analyst with a focus on eCommerce systems operations and design
• 2+ of hands-on experience with B2B eCommerce platforms (e.g., Corevist, Shopify, SAP Commerce Cloud) in manufacturing, distribution, or similar industries
• Demonstrated experience eliciting requirements for customer experience (CX) and user experience (UX) related to ecommerce and web properties
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with Jira, Confluence, and Microsoft Teams
• Experience with OpenText Media Manager (DAM) Administration, Data Syndication (Salsify preferred), and SAP Commerce Cloud a plus
• Experience in an SAP ERP environment a plus
• Manufacturing industry and multi-channel sales & marketing experience is a plus