Manager, Customer Master / MDM Platform

Trimble Inc. is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. They are seeking a Manager for their Customer Master Platform to lead the design, build, and operation of the Customer Identity Engine, ensuring a unified customer identity across all systems. This role requires technical leadership and collaboration with various stakeholders to implement enterprise data standards and maintain system capabilities.

Responsibilities:

• Design and implement Trimble’s enterprise Customer & Account data model within the MDM platform
• Configure and optimize match, merge, and survivorship logic
• Maintain entity resolution frameworks (deterministic and probabilistic matching)
• Implement and maintain customer hierarchy structures (legal, commercial, operational)
• Ensure scalable architecture to support global growth and increasing data volumes
• Lead configuration and implementation of enterprise MDM tooling (e.g., Tamr, Informatica, Reltio, Semarchy, SAP MDG, or similar)
• Ensure high availability, performance, and system reliability
• Architect and manage integration between Customer Master and enterprise systems both upstream and downstream (CRM, ERP, Data Warehouse, IAM, etc.,)
• Design API-first and event-driven integration patterns
• Own the end-to-end technical delivery of the Customer Master platform
• Lead and grow a cross-functional team including architects, platform and data engineers
• Plan and execute incremental delivery using agile practices
• Translate ambiguous business use cases into prioritized technical backlogs
• Manage external implementation partners and vendors while retaining internal ownership
• Establish development standards, CI/CD practices, and operational readiness
• Manage platform upgrades, releases, and vendor engagement
• Establish environment management (Dev/Test/Prod) and release processes

Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or related field
• 7+ years of experience in building out enterprise systems, data platforms, and master data initiatives, from a hands-on prospective
• Hands-on experience with at least one enterprise MDM platform (e.g., Informatica MDM, Reltio, Semarchy, etc.)
• Strong understanding of: Customer domain modeling, Match & merge strategies (deterministic + probabilistic), Survivorship rules, Cross-reference & identity resolution patterns, Account hierarchy management, Stewardship workflows
• API-first architecture thinking & Event-driven integration (CDC, streaming, pub/sub)
• Translating enterprise data standards into executable platform rules
• Designing data quality metrics and stewardship operating models
• Managing roadmaps and agile delivery practices with evolving requirements
• Vendor and stakeholder management skills with strong collaboration
• Driving alignment with other groups and managing system boundaries effectively
• Familiar with system integrations both upstream (CRM, ERP, etc.,) and downstream (Data warehouse, IAM etc.,)
• Good people leadership and team building skills
• Strong execution leadership with the ability to identify obstacles early and ensure steady, continuous delivery against commitments
• Experience with modern cloud data platforms like Snowflake
• Experience in large, matrixed enterprise environments
• Exposure to AI-assisted matching or advanced entity resolution techniques
• Exposure to data governance frameworks and stewardship operating models