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HSN is part of the QVC Group, a Fortune 500 company with leading retail brands. The Customer Service Specialist role involves supporting HSN by assisting Spanish and English speaking customers with inquiries and promoting products while managing a high volume of calls.

Responsibilities:

You'll assist our Spanish and English speaking customers
Busy day handling a high volume of inbound customer inquiries
Offer additional products on each customer interaction
Assist our customers with questions while personalizing the experience for each caller
Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
Report to an assigned Customer Service Supervisor

Requirements:

Provide a distraction free work from home environment
12 months or more of customer service experience
Learn and work in a virtual environment
Communicate with a variety of styles
Navigate multiple systems and screens
Follow HSN computer system requirements
Troubleshoot own technical problems (partner with IT when needed)
Available to work weekends, holidays, and additional hours

30:T4f4,

Responsibilities:

You'll assist our Spanish and English speaking customers
Busy day handling a high volume of inbound customer inquiries
Offer additional products on each customer interaction
Assist our customers with questions while personalizing the experience for each caller
Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
Report to an assigned Customer Service Supervisor

Requirements:

Provide a distraction free work from home environment
12 months or more of customer service experience
Learn and work in a virtual environment
Communicate with a variety of styles
Navigate multiple systems and screens
Follow HSN computer system requirements
Troubleshoot own technical problems (partner with IT when needed)
Available to work weekends, holidays, and additional hours

Helpdesk Specialist

About this role