Customer Service Representative

UnitedHealth Group is focused on improving health data flow and creating a connected system. They are seeking a Customer Service Representative to assist patients with their MyChart portal and provide support through a high volume of calls.

Responsibilities:

• Answer a high volume of calls from patients or their representative
• Provide login assistance and customer support to patients using the MyChart patient portal
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Assist patients with navigating the MyChart patient portal
• Support patients with setting up and troubleshooting telehealth appointments
• Maintain all Compliance and HIPAA regulations at all times

Requirements:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience in healthcare customer service experience, while analyzing and solving customer problems
• Experience with working in a call center or handling a high volume of inbound and / or outbound calls
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to complete a four-week training program conducted during standard business hours of 8:00 am - 5:00 pm EST from Monday through Friday
• Availability requires flexibility to work full time (40 hours / week), Monday - Friday, any of the listed 8-hour shift schedules, with the final shift assigned after training is completed and Candidates must be able to work an 8-hour shift from Sunday - Saturday, 24 hours daily, including the flexibility to work occasional overtime and weekends
• Medical terminology experience
• Experience with EPIC MyChart OR other patient portal platforms
• Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon