NTT DATA North AmericaRemote
Senior Business Analyst - ServiceNow Platform
United States of America
Full Time
6 days ago
H1B Sponsor Likely
Key skills
Business AnalysisRequirements ElicitationBusiness Process ModelingRoot Cause AnalysisGap AnalysisDocumentation ManagementWorkshop FacilitationServiceNow ArchitectureWorkflow DiagramsData ModelsIntegration RequirementsSolution DesignsREST APIsServiceNow ITSMServiceNow Service CatalogServiceNow Knowledge ManagementServiceNow CMDB FundamentalsServiceNow Change ManagementServiceNow Incident ManagementServiceNow Request ManagementExecutive-level Presentation SkillsServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistCBAPCCBAPMI-PBAAgile Analysis CertificationCertified Scrum Product OwnerSAFe PractitionerSAFe Product Owner/Product ManagerServiceNowAgileScrumChange ManagementCommunicationNegotiationPresentation Skills
About this role
NTT DATA North America is a recognized leader in IT and business services, and they are seeking a Senior Business Analyst to join their team remotely. The Senior Business Analyst will serve as a liaison between business stakeholders and the ServiceNow engineering team, responsible for understanding business objectives, analyzing processes, and ensuring ServiceNow solutions deliver measurable business value.
Responsibilities:
- Elicit and document business requirements
- Facilitate stakeholder workshops and discovery sessions
- Develop: User Stories, Use Cases, Business Process Flows, Functional Requirements, Acceptance Criteria
- Validate requirements with business owners before development begins
- Analyze current-state and future-state processes
- Identify opportunities for automation and optimization
- Recommend ServiceNow capabilities that improve efficiency and user experience
- Perform impact assessments for requested changes
- Partner with Product Owners and Engineering Managers
- Maintain backlog quality and prioritization
- Support sprint planning and backlog refinement
- Assist with release readiness and user acceptance testing
- Build relationships with: Business leaders, Process owners, Service owners, Technical teams
- Manage stakeholder expectations and priorities
- Communicate project status and risks effectively
- Ensure demand aligns with platform standards
- Support solution governance reviews
- Assist with roadmap planning and prioritization
- Help identify duplicate or conflicting requirements across business units
Requirements:
- 5+ years of Business Analyst experience in enterprise IT environments
- 3+ years working directly with ServiceNow implementations, enhancements, or platform management
- Experience supporting Agile/Scrum development teams
- Proven track record translating business needs into functional requirements and user stories
- Experience working with executive stakeholders and business process owners
- Must have practical knowledge of ITSM
- Must have practical knowledge of Service Catalog
- Must have practical knowledge of Knowledge Management
- Must have practical knowledge of CMDB fundamentals
- Must have practical knowledge of Change Management
- Must have practical knowledge of Incident Management
- Must have practical knowledge of Request Management
- Requirements elicitation
- Business process modeling
- Root cause analysis
- Gap analysis
- Documentation management
- Workshop facilitation
- Understanding of ServiceNow architecture
- Ability to read and understand workflow diagrams
- Ability to read and understand data models
- Ability to read and understand integration requirements
- Ability to read and understand solution designs
- Familiarity with REST APIs and integrations
- Executive-level presentation skills
- Strong written communication
- Conflict resolution and negotiation skills
- Ability to simplify technical concepts for non-technical audiences
- ITOM
- SPM/PPM
- HRSD
- ITAM
- Security Operations
- CSM
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (any module)
- ServiceNow Micro-Certifications
- CBAP
- CCBA
- PMI-PBA
- Agile Analysis Certification
- Certified Scrum Product Owner (CSPO)
- SAFe Practitioner
- SAFe Product Owner/Product Manager