Customer Service Representative

NAPA Auto Parts is a part of Motion Industries, which offers an excellent benefits package. The Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Responsibilities:

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
• Orders items to ensure appropriate inventory levels are maintained for customers
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
• Determines the most cost effective shipping method for customer orders
• Partners with Account Representatives to ensure customer satisfaction
• Expedites backorders. May pull inventory and prepare order for shipment to customer
• May handle customer returns
• Performs other duties as assigned

Requirements:

• Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination
• Reliability, organization, and attention to detail required
• Strong communication skills including written, verbal, and listening
• Ability to multi-task and time management skills required
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
• Product knowledge is preferred