Salesforce Business Analyst

Zachary Piper Solutions is seeking a Salesforce Business Analyst to support a federal health organization. This role involves designing Salesforce solutions, integrating external systems, and enhancing business processes to meet client needs.

Responsibilities:

• Design Salesforce solutions, develop and refine complex data models, integrate external systems, automate business processes, and build custom functionality to meet business needs
• Serve as the liaison between customers, vendors, and development teams
• Develop and review user stories and future-state process flows to support Salesforce solution design and development
• Analyze and improve requirements-gathering processes to increase efficiency and drive better business outcomes
• Perform fit-gap analysis between Salesforce functionality and customer requirements

Requirements:

• 6+ years of experience working with business processes and re-engineering
• 5+ years of experience capturing requirements and writing using the Gherkin method
• 3+ years of experience capturing and writing user stories
• 3+ or more years of business processes and business analysis experience in a system engineering or software application environment
• In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
• Hands-on experience using JIRA, Confluence, and SharePoint, and experience working in a Scrum and/or SAFe Agile environment
• Must possess Valid Salesforce certification
• Bachelors' degree required