Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA

TTEC is an organization focused on providing exceptional customer experiences. They are seeking a Temporary Bilingual Customer Service Representative to support government contracts and assist US residents during times of need.

Responsibilities:

• Consult with your neighbors on the available services that can support their situation
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Requirements:

• 6 months or more of customer services experience
• High school diploma or equivalent
• Great written and verbal communication skills in Spanish-English
• Computer experience
• Bilingual in English and Spanish
• Because this is in support of a US government assignment, you must be a US citizen
• High speed internet (> 25 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in