Customer Service Representative

Target Freight Management Inc. (TFM) is a well-established and rapidly growing third-party logistics company headquartered in Pittsburgh, PA. The Customer Service Representative ensures the best possible customer experience by resolving customer questions and offering solutions to drive company revenue.

Responsibilities:

• Maintains customer relationships
• Understands customer demands
• Resolve customer service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
• Continuous follow up on customer issues to ensure resolution
• Willingness to collaborate within the customer service team
• Manage incoming calls and emails
• Claims filing and resolution
• Route shipments and build Bill of Ladings
• Track shipments on various carrier sites
• Build and develop a thorough understanding of logistics and 3PL industry
• Point of escalation for customer and carrier issues
• Assists in training new team members
• Assists in managing the customer service queue
• All other duties assigned by management

Requirements:

• Minimum of high school diploma or GED
• Minimum of 1 year experience required
• Ability to communicate effectively across all levels of both customer and carrier's organizations
• Strong communication and phone skills
• Problem solving and strong organizational skills with attention to detail
• Highly motivated with an ability to work independently as well as in a group setting
• Must have excellent phone and email communication skills and ability to multitask and assist clients after hours
• Solid understanding of MS Office, Windows, and basic business software