Lead ServiceNow Engineer
New York City, New York, United States of America
Contract
1 day ago
$65 USD
Key skills
GoAIVersion ControlServiceNowSalesforceCRM
About this role
Description
We are looking for a Lead ServiceNow Engineer to support enterprise CRM initiatives for a healthcare-focused organization in New York, New York. This Long-term Contract position is ideal for a detail-oriented individual who can combine technical development with business analysis to deliver scalable, well-documented CRM solutions. The role will focus on configuring and enhancing platform capabilities, building integrations, and translating stakeholder needs into effective system outcomes.
Responsibilities:
Design, configure, and enhance CRM solutions to support operational and business objectives across the organization.
Develop client-side scripting and custom components to improve user experience, automation, and system functionality.
Gather stakeholder input and convert business needs into clear business requirement documents and technical specifications.
Build and maintain APIs and related integrations to enable reliable data exchange between CRM and connected systems.
Manage configuration changes across environments while maintaining system stability, version control, and deployment accuracy.
Partner with cross-functional teams to troubleshoot issues, evaluate enhancement requests, and recommend practical solutions.
Support Salesforce development activities, including customization, workflow improvements, and feature optimization.
Document system design decisions, development updates, and configuration standards to promote maintainability and compliance.
Requirements
Hands-on experience in ServiceNow engineering, administration, or development within enterprise environments.
Strong capability in client-side scripting for customizing workflows, interfaces, and platform behavior.
Proven experience creating business requirement documents and translating functional needs into technical deliverables.
Working knowledge of configuration management practices, including change control and release coordination.
Experience designing or supporting API development and system integrations.
Salesforce development experience, including customization and platform enhancement work.
Ability to communicate effectively with technical teams, business stakeholders, and end users.
Experience in healthcare, hospitals, or social assistance environments is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
We are looking for a Lead ServiceNow Engineer to support enterprise CRM initiatives for a healthcare-focused organization in New York, New York. This Long-term Contract position is ideal for a detail-oriented individual who can combine technical development with business analysis to deliver scalable, well-documented CRM solutions. The role will focus on configuring and enhancing platform capabilities, building integrations, and translating stakeholder needs into effective system outcomes.
Responsibilities:
Design, configure, and enhance CRM solutions to support operational and business objectives across the organization.
Develop client-side scripting and custom components to improve user experience, automation, and system functionality.
Gather stakeholder input and convert business needs into clear business requirement documents and technical specifications.
Build and maintain APIs and related integrations to enable reliable data exchange between CRM and connected systems.
Manage configuration changes across environments while maintaining system stability, version control, and deployment accuracy.
Partner with cross-functional teams to troubleshoot issues, evaluate enhancement requests, and recommend practical solutions.
Support Salesforce development activities, including customization, workflow improvements, and feature optimization.
Document system design decisions, development updates, and configuration standards to promote maintainability and compliance.
Requirements
Hands-on experience in ServiceNow engineering, administration, or development within enterprise environments.
Strong capability in client-side scripting for customizing workflows, interfaces, and platform behavior.
Proven experience creating business requirement documents and translating functional needs into technical deliverables.
Working knowledge of configuration management practices, including change control and release coordination.
Experience designing or supporting API development and system integrations.
Salesforce development experience, including customization and platform enhancement work.
Ability to communicate effectively with technical teams, business stakeholders, and end users.
Experience in healthcare, hospitals, or social assistance environments is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.