Lead Product Manager (Lending Digital Experience)

Achieve is the leader in digital personal finance, helping everyday people thrive with innovative solutions. They are seeking a strategic and execution-oriented Lead Product Manager to own the end-to-end digital journey for their loan products, defining the strategic vision and leading the execution to enhance digital experiences.

Responsibilities:

• Define Strategic Vision: Own the roadmap and long-term vision for our digital application experiences
• Enhance Existing Experiences: Analyze user behavior, funnel metrics, and customer feedback to relentlessly optimize and elevate the current digital application process, driving higher conversion rates and customer satisfaction
• Converge Product Journeys: Standardize and unify the digital experience across our different loan products, ensuring a cohesive and intuitive set of interactions for our customers
• Innovate Cross-Sell Functionality: Design, test, and launch intelligent cross-sell capabilities within the digital application flow to maximize customer lifetime value without adding friction to the core application
• Harmonize Omnichannel Sales: Partner closely with our phone sales and operations teams to build a fluid, omnichannel experience where a customer can seamlessly transition between self-serve digital tools and human assistance without losing context or progress
• Pioneer AI Integration: Adapt and architect our digital experiences to interface efficiently with both internal AI agents and external AI agents, assisting or acting as a proxy for our human sales and support teams to ensure our platform is ready for next-generation automated interactions
• Lead Cross-Functional Execution: Collaborate with engineering, design, data science, compliance, and marketing teams to deliver high-quality products on time

Requirements:

• A minimum of 6 years of proven product management experience, successfully shipping and scaling consumer-facing digital products
• Background in fintech, consumer lending, or financial services is highly preferred, with a strong understanding of best-in-class financial consumer experiences
• Demonstrated experience building consumer-facing tools that integrate with complex internal and external systems
• Exceptional written and verbal communication skills, with a structured and rigorous thought process, leading to effective documentation for both technical and non-technical audiences
• Ability to drive success through definition of clear business outcomes, quick product iteration, and efficient prioritization
• Exceptional ability to leverage data to drive product decisions, identify friction points in a conversion funnel, and measure the success of new features
• Strong executive presence with the ability to influence without direct authority, aligning diverse stakeholders around a unified product vision
• CS degree or equivalent
• Strong understanding of best-in-class financial consumer experiences
• Experience integrating with AI technologies