Customer and Data Support - Complaint Management

MillenniumSoft Inc is a company focused on client services, and they are seeking a Customer and Data Support professional for Complaint Management. The role involves managing customer experiences related to complaints, supporting the Integrated Solutions platform, and developing processes for user access.

Responsibilities:

• Customer and Data Support - Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions
• This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform
• This position will be customer facing and self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions
• Additionally this position will support other complaint management tasks across the platform

Requirements:

• Good communication skills
• Good written & verbal skills
• Bachelor's degree required
• Customer tech & support experience
• Organizational skills
• Bachelor's degree preferred
• Proficient in Microsoft Office Products