Account Manager, Customer Success US

Stem, Inc. is a global leader in energy technology, focused on supporting the energy transition through innovative solutions. As an Account Manager for Developer Partners, you will manage relationships with strategic partners, ensuring exceptional service and collaboration across various internal teams to drive success in energy asset management.

Responsibilities:

• Shepherd partners through the onboarding/enablement process of new systems
• Develop the technical expertise to internally advocate for performance improvements and new solutions
• Track performance metrics, assemble client-facing documents and communicate them clearly on a regular cadence
• Support Programs by proactively monitoring portfolio system performance to both meet our contractual obligations with project owners and ensure a successful long-term relationship and development of future opportunities
• Build and maintain strong, long-lasting relationships with our key project developers and asset owners, by serving as a trusted advisor with key operational stakeholders at all relevant levels of their organization
• Work with greater Stem Operations team to serve as voice for your customers, managing both interests and satisfaction
• Understand the utility programs & other value streams critical to the success of the portfolios / assets we manage on behalf of our project partners
• Understand and ensure successful delivery of commercial terms and agreements with project developers and owners by identifying opportunities to improve relationships and value for both parties
• Serve as the primary point of contact for all inquiries from named partner accounts, by email and phone
• Identify process or product obstacles to portfolio performance and individual sites/customers; recommend solutions and support their implementation
• Work with Account Executives to increase solution value, customer satisfaction and create opportunities to expand
• Respond to customer requests as they occur, relating to system performance, billing, software use and more
• Maintain ownership of the partner relationship throughout the customer lifecycle
• Shape the direction of a dynamic and evolving Customer Operations team through process optimization

Requirements:

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Demonstrated experience quickly learning new technical & analytical concepts
• Ability to conduct software demonstrations and training
• A strong aptitude for technical and business concepts
• Experience with salesforce.com
• 5+ years of experience in a professional role with at least:
• 2 years of experience in the energy or high-tech sector
• Three or more years of experience in a customer facing role
• BA/BS degree or equivalent
• Experience related to renewable project development or finance a plus