Dir, Expert Services Mgmt

ServiceNow is a leading company focused on business reinvention through AI technology. The Director of Expert Services Management will oversee service sales and delivery execution across Canada, fostering customer relationships and driving operational efficiency.

Responsibilities:

• Develop and execute against the strategic business plan, including strategy for growth and market penetration, competitiveness, and differentiation
• Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets
• Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions
• Provide active and visible leadership and guidance to a team of ServiceNow professionals
• Cultivate and maintain strong relationships with existing and potential clients
• Stay abreast of industry and regional trends along with development of new business opportunities
• Drive customer satisfaction by delivering high-quality solutions and exceptional service
• Execute with customer centricity as a core value
• Monitor and analyze delivery execution performance metrics to identify areas for improvement
• Develop and implement initiatives to enhance operational efficiency and effectiveness
• Build and nurture relationships with internal stakeholders through partnership for joint goals
• Engage and build meaningful relationships with senior leadership or even CXO roles to support discussions related to their implementation roadmap
• Promote continuous improvement practices for delivery/engagement
• Enable and mentor members of the ServiceNow delivery team and partner ecosystem
• Collaborate to identify, develop, and maintain partners that align with our Growth Success Network objectives
• Up to 50% travel annually, driven by customer needs and internal meetings