Senior Business Systems Analyst

Golden 1 Credit Union is among the top credit unions in the country, dedicated to empowering members and uplifting communities. The Senior Business Systems Analyst will translate complex business needs into innovative technology solutions, partnering with stakeholders and managing enterprise-wide software solutions from requirements gathering through implementation and support.

Responsibilities:

• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes
• Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings
• Provide high-quality analytical system solutions for key stakeholders
• Proactively identifies software functional gaps and opportunities of improvement
• Collaborates with product owners to create product backlog by using Agile practices
• Creates user stories with relevant acceptance criteria
• Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion. Delivery Focus: 10% Training and mentoring BSA I 70% Project Support 20% Department process improvement
• Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews
• Supports Agile practices and leads the improvement of service
• Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools
• Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. Operations Focus: 10% Training and mentoring BSA I and BSA II 20% Tickets and operational support requests 70% Manage and support software upgrades
• Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management
• Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support
• Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation
• Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication
• Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up
• Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions
• Participate in on-call support for critical response to after hour application impairments or major outages as needed

Requirements:

• Bachelor's Degree in Information Technology, Project Management or Business Administration required
• Equivalent work experience may be considered in lieu of a 4-year degree
• 7+ years experience in financial or health services, including technical business analysis, product development and process improvement required
• Bachelor's Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred
• Experience working in an Agile environment or Azure eco system (DevOps) strongly preferred