Call Center Customer Service Representative – Escalations (Remote Contract)

Red Oak Technologies is a trusted technology staffing partner, and they are seeking Call Center Customer Service Representatives for a respected company in the Oil & Gas industry. This role involves answering high volume inbound calls, providing first-level support, and de-escalating customer concerns while ensuring exceptional service.

Responsibilities:

• Answer a high volume of inbound calls from royalty and mineral owners
• Provide first-level support by verifying information, documenting inquiries, and routing more complex issues to the appropriate team
• Professionally de-escalate customer concerns while delivering an exceptional customer experience
• Accurately document customer interactions in Salesforce/CRM
• Thrive in a fast-paced, fully remote environment handling back-to-back inbound calls

Requirements:

• Strong customer service, communication, and de-escalation skills
• Experience working in a high-volume inbound call center
• Proficiency with Salesforce or other CRM/case management systems
• Strong attention to detail and ability to work independently in a remote environment
• Oil & Gas experience is a plus but not required