Operations Lead Analyst - Business Acceptance Testing - Evernorth - Remote

The Cigna Group is dedicated to improving the health and vitality of those they serve. The Operations Lead Analyst plays a key role in enhancing provider experience by leading Business Acceptance Testing for system releases and initiatives, ensuring solutions meet business needs and are ready for implementation.

Responsibilities:

• Lead Business Acceptance Testing for assigned releases, capabilities, and initiatives, helping ensure solutions meet business needs and are ready for implementation
• Use business requirements, process risk, and release goals to define test strategy, coverage priorities, scripts, and expected outcomes
• Analyze system, asset, configuration, and process changes to identify BAT impacts, risks, and readiness needs
• Validate pricing information and related business outcomes to confirm accuracy, identify issues, and support strong provider experience
• Partner with cross-functional teams to resolve defects, remove blockers, and support implementation of new programs across Fee for Service, Fee for Value, and Flexible Network Capabilities
• Provide BAT subject matter expertise for assigned areas, guiding peers and stakeholders through complex scenarios and unclear requirements
• Contribute to continuous improvement by strengthening testing practices, standard operating procedures, and training materials

Requirements:

• High School Diploma or G.E.D
• 5 years of experience in a healthcare, business operations, testing, systems, pricing, or related environment
• Experience leading or supporting business acceptance testing, regression testing, user acceptance testing, or similar validation work
• Strong analytical, problem-solving, and critical-thinking skills with the ability to assess risk and recommend practical solutions
• Ability to translate technical concepts, business requirements, and system changes into clear testing needs and business impacts
• Ability to manage multiple priorities, work independently, and stay organized in a fast-paced environment
• Strong verbal and written communication skills, including the ability to facilitate discussions and influence cross-functional partners
• Collaborative working style with the ability to build relationships and support shared team success
• Bachelor's degree in business, healthcare, information systems, or a related field
• Claims processing experience or working knowledge of claims systems
• Experience with pricing processes, provider data, Pega Enterprise Pricing Service (EPS), Stand Alone NetworX Pricer (SANP), Optum, or similar platforms
• Experience improving testing processes, creating standard operating procedures, or developing training materials
• Demonstrated adaptability and curiosity when learning new systems, processes, or business areas